"Cannot get hold of anyone to make an appointment"

About: Southport & Formby District General Hospital

I had been referred to the podiatry department sometime in or before 2014 and, following an appointment then and the issue of orthotic insoles, was advised the best course was to manage my condition and only come back when I needed further assistance.

Today, after three calls to Southport Hospital and being sent round the houses, I eventually got through to the Podiatry Department and was told that although they have my records, I could only have an appointment if referred by the Community Podiatry Dept. I then rang the number given and it was an answerphone. I left a message asking for someone to ring me back, but I don't have much confidence they will.

Having said that, I was delighted with the treatment and advice I had on my previous appointment. My acute disappointment now is that my feet hurt and I haven't been able to get past the hospital/health admin system in order to make an appointment to do something about it!

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Response from Southport & Formby District General Hospital

Thank you for taking the time to post your comments. We are very sorry that you were unable to contact the Podiatry team to arrange an appointment. We will need more information to conduct a thorough investigation. Please contact our Patient Experience and Complaints team at soh-tr.complaints@nhs.net or telephone 01704 704958 between 10am and 4pm, weekdays. You may leave a message at all other times.