"Full knee replacement"

About: Whiston Hospital

Came in for full knee replacement. From booking in to discharge treated with nothing but respect. Made to feel at ease at all stages. Had previously attended joint school which was a great help in knowing what was to happen and what was required from me. After the operation taken to ward 3 alpha . The care from the nursing staff was outstanding in every respect, nothing was too much trouble and your comfort was paramount. Cleanliness was of a very high standard. I would not hesitate to recommend this team.

The only downside was on discharge very often there was a long wait for your prescription to be processed by the pharmacy.

This meant you left thinking I had to wait ages for my tablets instead of what a fantastic job the nursing staff had done.

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Response from Whiston Hospital

We are always pleased to receive positive feedback about your experience and our staff.

This recognises their hard work and dedication to ensure that you have a positive experience as a patient with us. We can assure you that your feedback has been sent to the team on Ward 3 alpha so that your comments can be shared with the wider team. Your feedback will be shared with the Pharmacy team to improve our service for patients.

If you require any further information please contact the PALS department on 0151 430 1376

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