"The waiting time in ENT out patients ..."
About: Queen Elizabeth Hospital (Birmingham) Queen Elizabeth Hospital (Birmingham) Birmingham B15 2TH
What I liked
The waiting time in ENT out patients was rather lengthy. I don't mind waiting if there is a problem but it is not acceptable to not receive any communication about this in the waiting room. I'd like the opportunity to know that my appointment will be later than the agreed time so that I can decde if I have time to wait for it. It would appear that this is a normal occurence as I have made 3 seperate visits in the past year and waited over 45 miuntes beyond my appointment time every time. Also on arriving at the reception desk I had time to read the names on about 6 different sets of medical records, is this a breach of thier confidentiality? I would certainly consider it a breach of mine. Finally there is a large notice asking people to clean thier hands at the entrance of the hospital but I counted 7 gel holders without any gel in them. How are people suppose to clean thier hands?
What could be improved
Better communication of waqiting times in out patients department. Stricter control of medical records to protect confidentiality. Gel at entrances to clean hands.
I was not asked if it was OK that a medical student was in the consultation and the surgeon introduced her as a 'young doctor' which she clearly was not as she was wearing a 'student' badge.