"Re visit to out patient app on 28th June"

About: Derriford Hospital

We were very concered when we saw a consultant regarding a follow up on a CT scan and a previous app on 12th april they had no idea regarding my husbands previoue medical history or the CT scan or my husband Arterial Vascular problems.In fact they thought I was the Patient. They then realised they had the wrong patients records.

I think the department should look at there admin procedures, as if this had happend in an opperation situation it could be very serious. At no time was my husdand asked to confirm his name, datd of birth, and address. The consultant was a very nice person and we had a good consultation in the end. Our confidence in this department is very low.

From Mrs M Shannon

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Responses

Response from Claire Jukes, Patient Experience Support, Plymouth Hospitals NHS Trust

picture of Claire Jukes

Dear Mrs Shannon

Thank you for taking the time to share your recent experiences of our outpatient department, I was very sorry to read that your confidence in the department was low. I would really like to look further into the issues you have mentioned; as the Patient Opinion comments are anonymous me please email me directly claire.jukes@nhs.net if you would like me to investigate this further.

With best wishes

Claire Jukes

Patient Experience Support Manager

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