"Important to hear from concerned relatives"
About: Hairmyres Hospital / Care of the Elderly Hairmyres Hospital Care of the Elderly G75 8RG
Posted by Worried about the future (as ),
We have an elderly relative in hairmyres hospital following a trauma. The family are also quite traumatised by the events that led to her admission. We are keen for her to get better as quickly as possible, nobody wants to be in hospital!
While we have found the majority of staff to be patient and caring, there is an element who should not be doing the job. They take any attempt to inform them of anything as a criticism, even if it's to tell them something to improve the patient journey and make her comfortable.
There have been several occasions where we have found spilled medicine and dropped pain medication. We were led to believe that if patients were not observed to consume medications, they should not be signed for.
She also waited 3 days for an enema, being very uncomfortable and embarrassed to ask for this to be done, and being made to feel like she was causing trouble. One of her visitors was actually told by a nurse that they had more unwell patients to think about- I believe this to be a very unprofessional thing to say.
Any attempt made by staff to prevent communication from concerned relatives is abhorrent and goes against the NMC code. It is their duty to Prioritise People, Practice Effectively, Preserve safety and promote professionalism and trust.
Most of your staff do this beautifully, a few definitely let this down.