"York should be very proud of our hospital staff"

About: York Hospital / Accident and emergency

(as the patient),

I attended a&e on Tuesday morning after a referral from my gp, upon arriving in pain that words cannot describe I was promptly taken through to a cubical, within moments I was seen by an a&e doctor who introduced himself as Sam. His professional friendly caring attitude cannot be praised enough, the speed in which he managed my pain and continued to monitor me was outstanding. York should be very proud of our hospital staff. if you could pass on my thanks to Dr Sam and the other amazing a&e staff I will be extremely grateful, they all do a fantastic job and unfortunately it's not until you need them that you realise how lucky we are.

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Responses

Response from York Hospital

Thank you for taking the time to contact us.

I am very sorry to hear of the pain that you suffered which resulted in you coming to the Emergency Department at York Hospital.

I am happy to hear that staff were professional and caring and that they could manage your pain in a speedy manner.

A

If you would like discuss this with us, please contact the Patient Advice & Liaison Service (PALS) on 01904 726262 or email us at pals@york.nhs.uk and we will be pleased to help.

Kind regards

The PALS team

York Teaching Hospital NHS Foundation Trust

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Update posted by Dave639 (the patient)

Thank you for your response but there was no need to thank me for taking the time to write on this site.I have nothing but admiration for the staff at york district accident and emergency, they do an amazing job under extreme pressures and unrealistic targets, I always feel guilty about using a&e for pain ,my thoughts are it should only be used for life threatening problems, it is always the very last resort that I attend a&e and I cannot express my thanks enough that we have such wonderful professional people who are there when we need them.