"Phoning for appointments"

I've attended the clinic for over 20 years and never encountered a problem phoning to make an appointment, cancel an appointment or check date or time...but oh dear what a nightmare the new system is..it doesn't even offer podiatry..and if you hold no one answer's as all lines are busy..please please go back to the old system! As they say if it ain't broke don't fix it!

Regards Janine Simpson

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Responses

Response from Clacton Hospital

Anglian Community Enterprise would like to thank you for leaving comments about our service. Whilst it is always disappointing to read that patients are unhappy, it does however give us the opportunity to improve the quality of the care and service we provide. Whilst we are unable to answer your individual comments on this website, we would very much welcome the opportunity to talk to you further in order to address your concerns. If you would contact the Anglian Community Enterprise Complaints team on 0800 819 9030 or at ACECIC.patientexperience@nhs.net.

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