"Phone system is awful"

About: Royal Liverpool University Dental Hospital

The phone lines are never picked up, an automated system just puts you in a queue and then hangs up on you. Absolute nighmare!

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Responses

Response from Royal Liverpool University Dental Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience with our phone lines. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151 706 4903/4908/4909 or via PALS&complaints@rlbuht.nhs.uk