"Patient Experience"

I was admitted to hospital as an emergency and initially treated in Resuscitation department of A and E. The Staff in this department were fantastic and I felt reassured that I was receiving the best care possible.

I was transferred to Critical Care Ward where I found the care exceptional.

I was then transferred to Ward 24, where my experience was not so positive. Staff did not keep me informed of my progress and there were a few mix ups with my vital medication. The staff responsible for the mix up were agency staff and did not fill me with confidence that they were competent in their role, medicine cupboards were left open with the keys in the lock.