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GP 3 hours wait

Story from nhs.uk

"GP 3 hours wait"

About: Coventry NHS Healthcare & Walk in Centre

I sat waiting for three hours.

About a third of the poeple waited about 10 minutes and seen, then within 10 minutes they were out.

They have 13 rooms, but it looks like there were only three staffs on duty.

This is my third visit in the past year, only once I was seen within the hour.

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Responses

Response from Coventry NHS Healthcare & Walk in Centre 7 years ago
Coventry NHS Healthcare & Walk in Centre

Submitted on 26/08/2016 at 12:30
Published on nhs.uk on 27/08/2016 at 02:36

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager, particularly the issues you have raised around waiting times and if you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback.

Carol Dale, Lead for Customer Services

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