"Hospital Feedback"

About: Highgate Private Hospital

I arrived at 13.30, they gave me the room, the nurse was helpful. Then the consultant asked me about the endoscopy. I asked about the sedation because I am nervous.

I told the consultant 'I want to be sleep' when they talked to me about to be sedation, and they answered 'all is under control'.

When i was in the Theatre, they put into me the camera without enough sedation, and while the consultant put into me the endoscopy, they didn't pay attention abut me (the consultant was talking with other doctor and didn't watch the monitor or me).

I screamed to them 'stop' and the consultant continued while i was crying because it was so painful.

The worst experience I have ever suffered. Don't use this hospital.

Story from NHS Choices

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Response from Highgate Private Hospital

Dear Mr Garcia,

Thank you for taking the time to post your feedback. We are sorry to see that you were not happy with the care you received. We understand that your complaint is being investigated by the hospital and we do hope resolution is found soon.

Best Wishes

The Highgate Private Hospital Team

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