"Exemplary service throughout my pregnancy at Victoria hospital in Kirkcaldy"

About: Victoria Hospital / Maternity care

(as the patient),

The staff at the Kirkcaldy Victoria Hospital in the maternity/ antenatal ward were always helpful, friendly, professional and knowledgeable throughout my pregnancy and during and after giving birth to my baby girl. I was a rather anxious patient and my mind was always put at ease. I had a planned caesarean and all staff involved including the anaesthetist, the surgeon and the entire surgical team worked hard to help me feel relaxed and calm during and after my procedure. My aftercare at the hospital was 5 star and I really appreciate the time and afford each staff member put into caring for myself and my new baby. I also appreciate not feeling 'rushed' when it came time to going home and I am very thankful for this. What a pleasant experience! ! Thank you all so much! I wish I could name you all...

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Responses

Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Joanee

Congratulations on the birth of your baby girl and thank you for taking the time to tell us about your positive maternity experience. It was great to read your account of the experience you had throughout the pregnancy and to hear that staff treated you well at all times. It is very important for staff to recognise the importance of a compassionate approach when individuals do present as anxious. Clearly the way in which the staff responded to you was helpful and clearly helped you when you needed it most. The experience you describe is what we want people to experience every time. Sharing examples like this with staff helps to re inforce good practice and so a big thank you for taking time out of your busy day to tell us about your care. I will gladly pass your comments on to the team who will very much appreciate your feedback.

Regards

Louise Ewing

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