"Blackpool Hospital Maternity ward d."

About: Blackpool Victoria Hospital / Maternity care

(as the patient),

I was booked for induction and I was shown to my bed, a small bay with no TVs. The ward was VERY noisy with buzzers going off all the time and no one answering them, eventually I was seen by a doctor and the induction was started.

I found the housekeeping staff to be ok. Wouldn't go any further than that.... The midwifes I had were all so busy that you often didn't get seen by anyone for hours, when the staff changed to the night I was introduced to, in my opinion, the loudest rudest midwife ever, she spoke to everyone in my bay like it was 2pm and acceptable to shout. I felt that I was spoken to by her like I was some dirt on her shoe and it got me so upset I had a panic attack and my partner had to tell her to get lost and not to talk to me for the rest of the night, the ladies also agreed that she was bang out of order.

When I was in labour on the ward it was night time the next day, no one wanted to help me and I had the worst bath ever, dirty and shallow. I was crying out in pain but all I could hear was the rude nurse from the night before and the other staff moaning about there shifts for the week. I was finally offered pain killers, the nurse said it was ready and to get to my bed, it didn't come for two hours, in the mean time I was trying not to fall off my bed as I was so tired and in a world of pain.

Come morning the consultant said I could go down to delivery. Could not fault the staff down there and my doctor. She was wonderful. Well the time came to return to ward d. Was dreading going back up. Well I was put in a bay opposite someone that was shouting. There was no peace and no one was willing to help me. I was clueless being a new mum. Anyway, I went as soon as I could. I will never have another baby here. 

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Responses

Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Thank you for your feedback following your recent admission to The Blackpool Victoria Hospital. I am grateful you have taken the time to share your experience.

I was very sorry to read about what you went through and your experiences of our Staff and the ward environment.

I will ensure that your comments are fed back to the staff involved so we can learn from what happened.

Here, at the Trust, we have set up a Birth After Thoughts listening service which provides opportunities for new mothers to discuss their birth experience face to face with our lead midwife at a mutually convenient time. If you would like to access this service, please contact the Birth After Thoughts service lead, Janet Danson Smith on 01253 953628.

Alternatively, if you feel able to please can you contact our Patient Relations team directly by email so that we can get further details about what has happened and ensure that your concerns are fully investigated, please contact them on patient.relations@bfwhospitals.nhs.uk

Thank you once again for leaving feedback and taking the time to comment on your recent experience I will ensure that this is shared directly with the teams involved.

Yours faithfully,

Andrew

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