"Support given to my partner"
About: Hairmyres Hospital / Cardiology Hairmyres Hospital Cardiology G75 8RG NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB
Posted by Mary 1 (as ),
My partner was feeling unwell with chest pain which he put down to indigestion. I rang NHS24 around 9. 20pm to ask for advice the call handler (Elaine I think ) was calm, very assuring and efficient she immediately helped to put me at ease. Her nurse colleague (Marjorie) rang back within 2 mins of me ringing off, spoke to my partner and arranged the paramedics to come to the house, The whole process took around 15 minutes, it was so streamlined and reassuring and Im sure had a major impact on how well he is now doing having been discharged from hospital 5 days later and receiving thromoblysis, angioplasty and stent before 12 midnight the same evening. I can't thank the staff and service enough.
The service was exemplary.