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Fobbed off!

Story from nhs.uk

"Fobbed off!"

About: Warrington Hospital

Had a TURP on the 20th June. Sent home on 23rd with yet another damn catheter installed. Was told by staff that it would only be in a few days and would be out the following week. Not the case. Having quite a lot of pain and discomfort. Phoned to find out date of appointment on 27th and was told that there are no appointments until after 12th July and that would be at Halton - rubbish hospital almost as bad as Warrington.

Anyone else going in for this op, don't let them fob you off. They send you home far too soon.

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Responses

Response from Warrington Hospital 7 years ago
Warrington Hospital

Submitted on 19/07/2016 at 13:00
Published on nhs.uk on 20/07/2016 at 02:30

We are sorry to hear about your experience - please contact our PALS Team, so that we can understand more about what has happened.

Telephone: direct line 01925 27 5512

• Out of hours telephone: 01925 66 2281 (24 hour voicemail)

• Email: PALS@whh.nhs.uk

The service is available between 9am and 5pm Monday to Friday. Outside these hours a 24 hour voicemail service is available and a member of the PALS team will call you back as soon as possible.

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