"Opthalmology dead end"

About: Hull Royal Infirmary

My father who is 93 and is physically quite weak has a problem opening his left eye. He was referred to the HRI eye hospital, ophthalmology department. After some difficulty getting him an appointment, we managed to get him there with difficulty. Some checks were made and a blood sample was taken and a follow up appointment was made a full 6 weeks later. This time we managed to get him there again with some difficulty but the same doctor simply told him they hadn't received the results of the blood test!!!! so he's back home with absolutely nothing having been done in the 8 weeks since seeing his GP. His eye problem (added to other health issues) is making him depressed and we his relatives can't offer him any hope because there appears to be no way ahead in the short term...and at 93 he doesn't have time to wait.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the Eye Hospital.

We will ensure your comments are shared with the Opthalmology team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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