"Outpatient appointment"

About: Royal Derby Hospital

I live iIn Leicester but came to Derby because of the consultant I have been seeing. Having only experienced the Leicester Royal i can only say how suprised I was at the efficient manner in which I was seen. No problem parking, when entering the hospital i was helped by a staff member to send me in rhe right direction. At the department. Specialist outpatients dept i was asked by a lovely caring volunteer if I would like a drink. They also cleared up a spilt drink on the floor from an old lady with issues with no fuss

What a great advocate for the department. I was seen by the consultant before my appointment time. I then went to blood test dept steered by the helpful person in the corridor,were i took a ticket and waited. I was a little put out when a member of staff came in after me and asked if they could jump the queue however i didnt get too upset as the receptionist took them and did the blood test themselves instead of putting them in front of the rest of us. I waiited only 10 mins then off to xray. Didnt have a wait Straight in to xray to b seen by a student radiographer. Lovely person. All that i met today a credit to the hospital. At the Leicestet Royal it seems so busy and stressful. It made a nice change. Well done

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Responses

Response from Royal Derby Hospital

Good afternoon,

Thank you for your positive comments regarding your recent attendance at the Royal Derby Hospital.

We will make sure that your compliment is passed to the different teams mentioned in your feedback, as well senior managers for these areas.

We are very pleased that you found the Royal Derby Hospital a pleasant experience.

May we wish you well for the future.

Kind regards

The Patient Advice and Liaison Services Team

Derby Teaching Hospitals NHS Foundation Trust

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