"First class treatment at Burnley General Eye..."

About: Burnley General Hospital

I have recently had cataract surgery at Burnley General Eye Clinic Ward 6, which so far has been a huge success. I cannot praise the staff enough. The consultant is thoroughly approachable and whose calm manner from day one of my consultations instilled in me nothing but confidence and trust. The anaesthetist was really polite and although not there to administer anaesthetic, except in an emergency, explained they would be monitoring my condition throughout which again instilled confidence in me. The nurses, ward staff and theatre staff were kind and considerate and could not have been more helpful in assisting me to relax before and after the operation and answered any questions I had respectfully. They also had a sense of humour which gave the ward a warm atmosphere. I would also like to thank the staff on the switchboard who were very courteous and very helpful especially when arranging appointments around holidays that were already booked.

This was my first ever operation so I was naturally somewhat nervous and apprehensive but I needn't have been. The staff soon put me at ease and told me that my fears were unfounded and although my operation was carried out whilst I was fully awake under a local anaesthetic, I can honestly say I hardly felt a thing. I would certainly recommend this hospital and ward to anyone awaiting eye treatment or surgery.

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Responses

Response from Burnley General Hospital

Dear Mr Halton

Many thanks for your feedback on your experience of cataract surgery at Burnley General Hospital and thank you for taking the time to do so.

I am so pleased that you had such a positive experience and that staff were kind and considerate.

It is heartening to hear that staff put you at ease and allayed your fears as it can be a scary time especially as this was your first operation.

I do hope you are recovering well.

I will forward your feedback to the team who I am sure will be delighted to hear such positive comments.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk

Many thanks again for commenting and best wishes

Helen Ritchie

Senior Patient Experience Facilitator

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