"Breast Screening NHS Ayrshire & Arran"
About: NHS Ayrshire & Arran NHS Ayrshire & Arran
Posted by Olot (as ),
I just wanted to give you some feedback with regard to my experience at the breast screening mobile unit last Wednesday at Asda in Ayr.
On arrival I was taken slightly early for my appointment, for which I was grateful as I know how busy the service is and how much space is at a premium. The mobile unit was very modern, clean and the reception I got on arrival was welcoming and friendly.
However neither member of staff introduced themselves, a friend who had attended the previous week has advised neither of the radiographers introduced themselves at her appointment either.
The radiographer who did my mammogram had a very abrupt manner and on answering the pre mammogram questions her response was terse. The mammogram was actually a painful process, at previous mammogram appointments this has never been the case, uncomfortable but not painful. The radiographer didn’t explain to me how sensitive the machine was until the last view and her exact words were ‘your hair is now on the plate, and it’ll show up’. I advised I did bring a hair band with me and had she asked I could have tied back my hair. However she did advise that she had got 4 good views!
At the end of the appointment she then said that results were taking 4 weeks to be reported, I advised this wasn’t a problem, and then she handed me a letter and abruptly said this explains why!
I appreciate I was probably at the end of a long day however I felt that this wasn’t the good experience that I have had using the screening service in the past and the customer care was not up to standard.