"Nothing but praise for the staff"

About: Wishaw General Hospital / Trauma & orthopaedics

(as the patient),

Following a visit to my GP after a fall he sent me to A & E with but gave me no referral. After a wait of about 3/4 of an hour I was first seen by a fracture nurse, she was kind very efficient and explained that as the hospital system was different without a referral I would need to be x-rayed and then checked by a specialist. I was treated with respect and kept informed by all the staff that dealt with me. I was seen by a consultant in a very short time who after examination confirmed no bone injury and gave an opinion of other possible damage, she arranged for an MRI scan. I have nothing but praise for the staff at the hospital.

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Response from Andy Pender, Senior Nurse, Emergency Medicine, Wishaw General Hospital

picture of Andy Pender

Dear Claude Greengrass

Many thanks for taking the time to post your positive experience of your treatment whilst attending the Emergency Department.

I am pleased to read that you were treated with respect and kept informed of your care plan.

I will ensure the team are informed of your kind words.

Best wishes


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