"Acute Stroke Unit"

About: Royal United Hospital

Only complaint: was sent home with the thing left in my arm into which a drip would have been inserted had I needed one

The omelette was not good (pre-cooked, so could not be good)

A changeover meeting, or similar, took place in the entrance to the ward (very adjacent to my bed)

No drink or anything provided from the time I entered ward (say, 6.00pm) until breakfast

The person, not a member of the medical staff, I think, who wanted me to fill in the review card there and then was bit sniffy when I said I wanted to think about it and would do it on-line.

Seems like quite a lot of complaints, but they are meant constructively, and i was very satisfied.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal United Hospital

We are very sorry to read of your recent experience at the RUH.

We welcome your comments as it helps us to identify problems and improve the quality of our service and care.

In order for us to investigate your concerns fully we would ask that you provide more detail.

Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net

  • {{helpful}} of {{total()}} people think this response is helpful