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Surprisingly excellent

Story from nhs.uk

"Surprisingly excellent"

About: North Tyneside General Hospital

Thought I'd broken my arm but wasn't sure whether to go to the walk-in centre at Rake Lane or new A&E at Cramlington, so phoned Rake Lane, got put through to the walk-in centre and they confirmed I should go there. They also told me there was s 2 hour wait. No problem.

I drove down and checked in at reception. Saw the Triage nurse after half an hour, then a nurse practitioner well within the 2 hours.

The nurse was friendly, professional and efficient. Diagnosed my injury immediately but also double checked it with a colleague. Splint and appropriate advice given and then out the door within 2 hours.

This is exactly how it's supposed to be. Well done.

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Responses

Response from North Tyneside General Hospital 7 years ago
North Tyneside General Hospital

Submitted on 27/06/2016 at 13:07
Published on nhs.uk on 28/06/2016 at 02:30

Dear Matt,

Thank you for taking the time to carefully choose which healthcare site you needed to visit, and thank you for sharing your experience with us. I am delighted that you were seen quickly and all of our wonderful nurses were friendly and professional – as we would expect. I hope your arm is healing nicely and you’re back to enjoying the summer. I will pass your comments to the staff involved in your care, I know it will mean a great deal to them.

All the best,

Annie

Annie Laverty – Director of Patient Experience

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