"Ambulance staff 5 star- A&E doctor 2 star"

About: Gloucestershire Royal Hospital

I was taken by ambulance to Gloucester Royal by ambulance after a nasty fall in which I broke my wrist. They were caring, careful and kept me informed- even though I was woozy of everything that was happening and would happen next. Excellent service, couldn't fault it.

A&E Doctor didn't keep me informed, treated me as though I was an idiot. I was not shown the x rays nor told what was happening or would happen. Suddenly given the most painful injection into my broken bone without gas and air nor being told what would happen. Traumatic!

I waited 3 hours with no idea of why or for what! I understand I may have to wait, but some indication of why, how long and what for would be helpful. People are endlessly forgiving if given information!

Story from NHS Choices

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Responses

Response from Gloucestershire Royal Hospital

Hi there,

Sorry to hear about this experience in our hospital. If you haven't already done so, it would be great if you could get in touch with our patient liaison (PALS) team so that they can look into the issues you've raised in more detail? You can contact PALS on 0800 019 3282 (Free phone) or by emailing pals.gloucestershirehospitals@glos.nhs.uk

Best wishes

The team at Gloucestershire Hospitals NHS Foundation Trust

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