"CDU/Taylor ward (cardiology)"
About: Kent & Canterbury Hospital Kent & Canterbury Hospital Canterbury CT1 3NG
I recently spent 2 nights in CDU followed by several more on Taylor Ward. A big thank you to the excellent nursing staff (including student nurses) who were incredibly busy and gave excellent care. However, there was a stark difference between communication in the two areas. In CDU I had to ask, ask, ask just to be told anything, and my visitor was more informed than me as to where I was being moved to. Complete opposite on Taylor ward, the nurses and doctors communicated everything in a timely, understandable and compassionate manner - what a difference it made to my levels of anxiety. Please, please, remember that in an environment like CDU your patients are desperate for any information. Even 'I don't know, but I will tell you as soon as I do' makes a huge difference. Thank you.