"My recent experience - broken wrist"

My 1st visit as a patient via ambulance to A&E , EMAS were brilliant , I felt confident and reassured, I then found the hospital internal communication disappointing, leaving me concerned about my care. That was until two weeks later when I discovered I required surgery and met the trauma nurse. This person deserves a medal for their professional friendly approach in dealing with patients. They provided me with every confidence required prior to having my surgery. The

NHS would benefit from more people like this; those proud to be part of an institution that cares. Thank you for my positive experience .