"Can't thank them enough"

About: Hairmyres Hospital / Emergency department Hairmyres Hospital / General Surgery Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Honestly can't thank enough, I was taken by ambulance, the paramedics were great, I was terrified, they made me feel relaxed, A&E staff were great, ward 4 nurse Kay was a godsend, very caring and compassionate. ICU staff were amazing truly dedicated and went above and beyond their duties. Ward 6 staff were fantastic, there are too many outstanding people work here to mention individually, the staff really helped my recovery, nothing was a bother to them, they kept my spirits high with their cheery banter, treated you as a person not just a patient.

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Responses

Response from Lise Axford, Senior Nurse, Emergency Medicine, Hairmyres Hospital

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Dear Belly man

Thank you for taking the time to share your recent experience within Hairmyres Hospital. I am delighted to hear that staff made you feel relaxed and treated you as an individual. It is important for staff to receive feedback and your positive comments will be shared with the many teams involved. Thank you for your kind words, they are very much appreciated.

I hope you continue to make a good recovery.

Best Wishes

Lise

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Response from Gwen MacIntyre, Senior Nurse, Surgical & Critical care, Hairmyres Hospital

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Dear Belly man,

I am so pleased you found our staff so caring and compassionate, I will pass on your kind remarks to all the mentioned areas as I'm sure you will have made their day with your feedback.

We try so hard to get it right for each and every individual patient with our Person Centered Care ethos and I'm delighted this translated to your experience.

I hope you are recovering well.

Kind regards

Gwen

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Response from Lindsay Smith, Communications Officer, Corporate Affairs and Engagement, Scottish Ambulance Service

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Dear Belly man,

Thank you for sharing your feedback. I was delighted to hear that the Ambulance crew who came to your assistance provided the immediate care you needed that helped keep you calm and relaxed before transporting you to hospital. I would like to echo the words of my colleagues from Hairmyres Hospital by saying we endeavour to provide person-centred care for each individual and I am so pleased to hear that you experienced this.

I hope that you are now recovering well.

Take care,

Lindsay

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Update posted by Belly man (the patient)

The reason I did the review was to thank the staff, spoke to a few of the staff and they haven't heard about this, I personally think it's great for reviews to be passed on to the wards etc, these people do a great job, go above and beyond, a pat on the back makes it all worth while, can you please thank all the staff for their great work, dream team hairmyres hospital, ward 6 staff are the most caring, Robert a nurse in ward 6, what a laugh, you make people feel so happy,

Response from Gwen MacIntyre, Senior Nurse, Surgical & Critical care, Hairmyres Hospital

picture of Gwen MacIntyre

Dear Belly man,

I absolutely agree, your posts both this one and the follow up regarding Mr Mahmood have been sent to the wards and departments to ensure all staff have access to your kind words.

Please be assured we take great delight in sharing stories with staff.

Kind Regards

Gwen

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