"Waiting for an appointment at ..."

What I liked

Waiting for an appointment at a clinic a nurse came out and told us due to an emergency the consultant was running late, it we wanted to wait we would be seen asap or if not another appt. would be made asap. Never been offered an explanation or a choice for any appt. before. As it happened I was seen in 25 mins by a lovely Doctor wgo was kindness personified.

Anything else?

I have attended an outpatient clinic for nearly a year culminating in day surgery and have nothing but praise for all the staff from the Consultant to the nursing staff.