"they forgot to book my appointment"

i had a procedure then was made a follow up appointment, i arrived for my appointment and was told i didn't have an appointment. i was then told if i wanted to speak to the nurse to sort things i could. so i eventually found the nurse (wasn't told where to go) i was left waiting for 35 minutes to then be told i could wait until last appointment of the day (2 hours away) but the consultant was already 40 minutes behind so another 2 hours 40 minutes away. so from arriving at the hospital to seeing the doctor would of been a minimum of three and a half hours. on complaining i was giving some very weak excuses and after an hour of being in the hospital left with out seeing the doctor. i don't feel that any one really cared about this are they aware that this is a paid for service? Shocking treatment poor

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Response from Spire Elland Hospital

I am sorry that the organisation of the clinic left a lot to be desired and that the team did not keep you informed about what was going on. I have not been able to track your appointments from the information given but hope that you were offered another appointment that has gone to plan.

Kind regards

Chris Harrison

Hospital Director

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