"Orthotics Department"

About: Hull Royal Infirmary

Waited 30 minutes past my appointment time, no one explained there was a delay and when asked treat like I had caused a right fuss. Was told the consultant is notorious for it but is very good, what a great answer.

Maybe you could ring and warn people to come later or that there might be a delay.

Spent 2 minutes with the consultant who asked how it was and that i should keep going as I am.

Couldn't we have done that over the phone instead of having to leave work and had to pay £3 parking, what a joke.

Simply ways of reducing spending and cutting patient waiting times / more patients seen in a day.

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Responses

Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience at Hull Royal Infirmary.

In order to address the concerns you have raised and to share your comments with the department, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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