"Delays in clinic"
About: Manchester Royal Infirmary / Urology Manchester Royal Infirmary Urology M13 9WL
Posted by Frustrated Urology Patient (as ),
I had an appointment for clinic for 11. 00am. I arrived at 10. 50am. At 11. 55am I was called by a Nurse who informed me she had just noticed in my notes that I should have had a KUB x-ray on arrival and needed to go and get on as the Consultant could not see me without it. I then had to wait in the x-ray department for 25 minutes before this was done. I arrived back from x-ray to my original clinic at 12. 30pm. At 12. 40pm I was called through and asked to sit in a room where I sat until 12. 55pm before the Consultant came in to see me.
There was a white board in the clinic reception that said clinic waiting times but not once during my wait was anything written on it, nor did anyone come out and explain at any point that there would be a delay.
I just personally think that a 2 hour wait without any explanation is unnacceptable.