"Excellent care, never had any complaints"

About: Wishaw General Hospital / Respiratory Medicine

(as the patient),

I was admitted to ambulatory care on Monday 21st June with breathing difficulty, the staff within the unit were very helpful, caring and attended to my needs very efficiently. I was admitted to ward 7 later on in the Monday under the care of Doctor Dagg, His care and attention to getting my condition stabilised was very efficient, also the doctors who work with them also show excellent efficiency and care. My respiratory condition is chronic and it has had a major impact on my mom ility, Jackie the physiotherapist and her staff showed excellent care when dealing with your mobility needs. Keeley the respiratory nurse was excellent in helping me dealing with learning me breathing techniques to carry out when my breathing became bad. All the staff from the domestics Caroline and Laura Marie showed excellent care when dealing with cleaning the ward and providing tea. Laura Maria always left me a cup of tea if I fell asleep or was out the ward for tests which I was extremely grateful for. All the staff from the sister, staff nurse's, clinical support workers, student nurses, showed excellent care and attention to my needs, nothing was a problem for them, they showed excellent support at all times, which helped my recovery and settle In the ward 7 due the excellent care provided. Also I would like to say that the porters who took you to the ward, other take you for tests dealt with you in a respectful manner. Therefore finally I would like to say that each time I have been admitted to any ward in Wishaw General I have no complaints about the hospital.

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Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, Wishaw General Hospital

picture of Andy Pender

Dear Oddbod

A sincere thank you to you for this excellent feedback that you have taken the time to give us, especially at a time when you have been unwell. Our full multi-disciplinary team and all our different support staff will be delighted and appreciate you feeding back your experience. I will ensure they are informed and will be delighted to read this.

We aim to provide safe, effective, person centred care and it sounds like we met your expectations.

You have mentioned specific staff within your feedback and I will share your comments with them all and especially the team in ward 7 for all their support and encouragement and hard working support staff.

I hope this finds you recovering well and wish you all the best with your ongoing treatment.

Best wishes

Andy

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