"Car parking machine mayhem."

Acre mills is a lovely new place and the staff are wonderful . However , I have to say that the car park arrangements are absolutely awful . Pay at machine it says but hopes you wont be able to because the location of this machine is kept a secret. Also you need your car registration number which is not mentioned either on any of the signs. If you enter it incorrectly you get a fine . One would have to be a midget to read the keyboard which is in the most illogical figuration and so low down. Why so low down?

The ticket that prints out says quite clearly that it must be displayed in car. What on earth is going on. I scraped together £2.40 the other day just to find that in last 4 weeks it has gone up to 2.80 .

It seems to me that NHS make a lot of money out of sick people . I know that you get 30 mins grace from paying but all hospital notifications of appointments tell you to get there 30mins early.

Its really awful . People who are sick are usually not able to work and have to scrape together this money .

Every time I go there are people trying to fathom it out and I help them best I can . I shouldn't have to though , the correct singage should be there and clear . What does it take to put " Please pay at machine in foyer using you registration number " ?

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Response from Adele Muir, Assistant Manager of Patient Experience, Calderdale and Huddersfield NHS Foundation Trust

Thank you for taking the time to provide your feedback. I will share your comments with the Car Park Management team for their awareness and action as appropriate.

Patient Advice & Complaints Service
Calderdale & Huddersfield NHS Foundation Trust
Huddersfield Royal Infirmary
Acre Street

0800 013 0018 | patientadvice@cht.nhs.uk

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