"Referal for Lump on Thyroid - Results not ..."

About: City General Hospital

Having been referred to ENT as I have a lump on the right hand side of my thyroid causing difficulty in swallowing, changing my voice range, feeling compression on wind pipe when laying in certain positions at night etc

I quickly received an appointment and subsequent Ultrasound Scan, during the scan a fine needle biopsy was performed, but not on the lump I knew I had, instead on a lump in the left side of my thyroid...after waiting 4 weeks I finally got the results but only to tell me the lump on the left was not cancerous and there would be no follow up action required...there seems to be a breakdown of communication somewhere as I still have a lump on my right hand side of my thyroid causing difficulties as listed above...but no further action... I do not think so and will be taking this further

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Response from University Hospitals of North Midlands NHS Trust

Dear Ms Leese

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands NHS Trust.

We strive to provide the very best standards of care and we would like to investigate the issues you have raised. We would be very grateful if you could provide some additional information about your experience by contacting our PALS (Patient Advice and Liaison Service) on 01782 676450 or 01782 676455 or by emailing patientadvice.uhnm@nhs.net.
Thank you and best wishes.

Rachel Harrop