"emergency admission"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / General Surgery Scottish Ambulance Service / Emergency Ambulance

(as the patient),

My doctor recently admitted me crosshouse hospital as I had severe pain and swelling in my lower abdomen, I was taken there by ambulance, the two ambulance crew were very nice, and helpful. when I arrived at the a&e department, the nurses there were very polite and helpful too as were the the xray staff. I had to wait a couple of hours in the a&e department, while still in severe pain, before being admitted to ward 4a, where on arrival I was greeted with helpful staff. the nurses on all shifts throughout the time I was there are a credit to yourselves. the only gripe which I have was being left in a&e for couple hours not knowing what was happening, it turns out I was waiting for a bed to be vacant before being transferred up the stairs.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

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Dear richieboy,

I am glad that you had such a good all-round experience in the main, and I hope your care and treatment continues in the same manner. With regards to the wait in A/E without knowing the plan, it has blotted our copy book of what otherwise sounds excellent care. It is a scary enough situation but not knowing what the plan just adds to the anxiety and stress for both the individual and the family.

I am so sorry that you were not kept informed and I will flag this to the team for their reflection. Thank you for taking the time to let us know about your experience.

Kind regards,


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Response from Martin Esposito, Patient Experience Manager, Corporate Affairs and Engagement Department, Scottish Ambulance Service

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Dear ritchieboy

I was really sorry to hear about your recent illness but pleased to hear your kind words about all of the staff who looked after you. I know that being admitted to hospital can be frightening and so it was good to read that all of the staff were helpful and polite.

I hope that you are making a good recovery and thank you so much for sharing you experience.

Take care


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