"Ophthalmology Clinic today"

About: Tameside General Hospital

I had an appointment at 11.00am today. I booked in at Reception, then went on to the Clinic, I gave a member of the Nursing team my details and took a seat. After about 15 mins someone noticed that the info screen was giving notice that there was a 1hr and 30mins delay. None of the patients were actually informed by the team of the delay, which I thought was very poor.

When I was called in to see the Consultant, exactly 1.30 hrs late., I found that I could hardly understand a word they told me. Was referring me to Rochdale something about a test to check the thickness of the eye. This has left me feeling quite annoyed, they seemed unable to explain anything to me. All in all not a very good experience

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Response from Tameside and Glossop Integrated Care NHS Foundation Trust

We are very sorry you had cause to raise concerns

The clinical team and management team responsible have received your feedback and they have been asked to look into the issue you raise.

If you could contact Pals and Complaints on 0161 922 4466 we can ensure you receive a personal explanation and apology.