"The food had improved since previous ..."

About: Leicester Royal Infirmary

(as the patient),

What I liked

The food had improved since previous stays

What could be improved

Nurses always busy busy busy, call bells not answered for long time causing patient distress.

Dignity not always observed, red clips seldom used.

Males walking past end of bay and also in side wards facing into female bay

Anything else?

Night staff should spend a night as a patient!! Noise++ Late lights out and early morning waking not good.

I was woken at 3.00am as my bed was needed for an admission, this caused noise and confusion to all in the bay.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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