"Unpleasent first impact"

About: The Royal London Hospital

One of the midwives just hang up the phone on me. When I first answered the phone the midwife immediately accused me of not turning up to my first appointment today. The midwife sounded very rude and whilst I tried to explain to them they was wrong because my appointment was set over the phone with another midwife for June 23rd (2 days' time), they kept treating me as if I was telling lies!! Like this, all of a sudden, you answer the phone and you get treated like that by an healthcare professional who is supposed to take care of you throughout your first pregnancy?!? That's a very good start, isn't it. And then, I tried to explain again how my appointment was set up and that I had communicated well in advance I was going to be out of the country for a few weeks before the appointment, they quickly said something that sounded like 'sure, why not' and then hang up on me!! How rude. This experience has left me shaking. How could I want to be taken care by someone like this for my first pregnancy? I feel anxious, nervous, disgusted and worried. Shame the midwife made sure they didn't tell me their name. Regards

Story from NHS Choices

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