"Treatment by the doctor & staff @ the..."

About: Amersham Hospital

I would like to express my sincere gratitude for the excellent treatment afforded to me by the doctor and their staff at the Amersham Hospital Dermatology Unit on the occasion (11th May '16) of my basal cell carcinoma excision and subsequent post-operative care.

Special mention is given to the compassionate and exemplary professional assistance provided by two members of staff.

I was made to feel that I was receiving ultra-special and personally unique care and and attention by the team.

They were all very much aware of the anxiety and apprehension I was experiencing prior to my operation, as well as the extreme pain likely to be felt from the local anaesthetic injection. Pre-empting and handling my concern and reaction was professionalism in its extreme.

The unassuming knowledge and quiet utter confidence emanating from the doctor's and the other team members' vast experience and expertise was almost palpable.

All these comments apply to the earlier consultation (16th April '16) with the doctor and to the post-operation treatment.

All administrative matters, eg booking, confirming and changing appointments etc., were handled with the utmost efficiency.

Very many thanks to all concerned!

Best regards

Bob Larbey

PS I even managed to find a parking space for my car (after a short wait!)!

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Responses

Response from Buckinghamshire Healthcare NHS Trust

Dear Bob Larbey

Thank you for taking the time to post your feedback on this site, regarding the care you have received from the Dermatology Department at Amersham Hospital.

I am very pleased to hear that you had a positive experience of our services at what was a difficult time for you.

We strive to put our patients first and to ensure they are offered high quality care. It is therefore always rewarding to receive such feedback and to hear of how well staff across our services have worked together to ensure our patients are treated with compassion, dignity and respect. I will make sure that your thanks are passed on to all the areas involved.

I hope you have recovered well from your procedure.