"Been waiting since January"

About: Whipps Cross University Hospital

I was referred to orthopaedics in January had to chase them up for appointment.

Finally got one in July a wait of 6 months. Get a letter last week that my appointment has been cancelled and I've been put back on waiting list!!! No explanation nothing. I have CO-OP and CO-OP prolapsed discs in my neck causing pain from shoulder all the way down the arm and a numb thumb. Called the appointment centre and was actually advised to go to a&e as they always have an orthopaedic doctor there. Unbelievable. Still no appointment

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Response from Whipps Cross University Hospital

We are very sorry to read of your experience around the delay and cancellation of your orthopaedics appointments. We apologise for any inconvenience this may have caused.

We would like to discuss this with you in further detail – to do this please can you provide us with more detailed information so that we can look into this for you. Please contact our PALS Team on 020 3594 2040 or by email pals@bartshealth.nhs.uk so that we can help you.

Kind regards

Barts Health NHS Trust

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