"Pancreas Problems"

About: Manchester Royal Infirmary

I am under the excellent care of my consultant, who wanted me to have a Endoscopy test. I arrived at the unit to be greeted by a very polite & friendly staff who put me at ease.

The doctor came to see me to explain the procedure, and asked if i have any questions to ask.

I cannot thank all staff in this depot enough, well done.

Thanks again

Story from NHS Choices

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Response from Amy McCawley, Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to post your kind comment on the NHS Choices Website. We were very pleased to read that you had a positive experience at the Manchester Royal Infirmary. We were especially pleased that you felt that our staff contributed to this positive experience by helping to put you at ease. We understand that visiting the hospital can be a stressful time and we aim to provide all of our patients with a high standard of care. It is always good to receive feedback which highlights the hard work of our staff. We will pass your feedback on to the Matron of the Endoscopy Unit and the Lead Consultant of Gastrointestinal and Liver Services at the Manchester Royal Infirmary so that it can be shared with the wider team.

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