"My name is ****"

About: Hull Royal Infirmary

Having been referred urgently to the Opthalmic ward 35 I was extremely impressed by the efficiency and systems which enable me to be seen within a hour of leaving my GP.

However, what was far less impressive was the way I was treated on arrival in reception at ward 35. On walking into the reception I was subjected to a sour faced nurse who didn't give me the grace of raising their head and therefore I made my way to the HCA sat behind them. The nurse then rudely showed their annoyance that I had approached a mere HCA and not the nurse.

Twenty minutes later the same nurse was running for the door to greet whoever had been buzzed in, I thought the CQC had made an unannounced visit, such was their speed and change of demeanour "hello my name is ****" I heard the nurse say thinking obviously they are more important than me, I didn't even get the courtesy of a raised head. I then noticed it was the Chief Exec who has entered the ward.

The nurse needs to be reminded that it is the taxpayer who pays their salary not the chief executive.

Story from NHS Choices

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the Eye Hospital.

We will ensure your comments are shared with the Ophthalmology department.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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