"Nursing Staff are excellent"

About: Heartlands Hospital

(as the patient),

What I liked

Nursing Staff are excellent

What could be improved

,I attended A&E with a throat obstruction after 5 hours I was moved to ward 12 then next day moved on again to ward 5,All this time I was on N B M and on a drip .On ward 5 I saw the ENT

Team who put me the emergency list for treatment that morning I was prepared for surgery I then waited for 5 hours and because of the stress of the wait i finally Signed myself out ,To be then told by the Doctor that I would not have had treatment until the next morning anyway .When I signed myself out I had been on NBM for 21 hours.After my first consultation with ENT team l did not again see any of the doctors to keep me updated, the only time saw the doctors and they where very abrupt was when I signed myself out

Anything else?

Flow of Patient needs to be more organised.

Keep the patient more informed about their treatment.

If a patient is given a timetable Keep to it to reduce stress

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Responses

Response from Heartlands Hospital

Thank you. We take all feedback extremely seriously and have passed your comments on to our clinical director for further investigation and appropriate action.

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