"Broken thumb"

About: Southend Hospital

I would like to say how friendly and helpful the staff were at a&e and X-ray today. I felt that hurting my thumb was somewhat of a waste of time compared to other people in the a&e waiting room but i was re-assured that I was not wasting anyone's time and was made to feel I was important to them and was not just another patient on a conveyor belt. I was then sent to X-ray who once again were genuinely supportive and friendly.

After X-ray I was recalled and told that I had done a lot more damage than I had thought, which just goes to prove how easy it is to think i know better. Yes I waited a long time, as did others but we can't all be seen at the same time. There was a constant flow of people being seen so I could not see how this could have been any quicker and felt the wait was justified.

Well done and thankyou

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Response from Southend Hospital

Thank you for your post relating to your visit to A&E and X-ray - it is great to hear such positive comments relating to both areas.

Please be assured I will pass your comments onto the relevant staff and teams.


Patient Involvement Team

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