"Complete lack of care or responsibility"

Someone I care very much for was in your care recently having attempted to hurt herself. We thought that she would get the support and care that she needed to get back to being her again; instead all she received was a stomach full of drugs and patronising indifference from a squad of staff that clearly didn't want to be there. She was then released (6 days later), without her next of kin being informed, with a brand new prescription of the same drugs that she had overdosed on just 8 days previous. You released someone that was clearly not right yet, with the pill equivalent of a loaded gun, and didn't even inform her next of kin. Needless to say she took another overdose c.6 hours after being released, collapsing on the bank of the Thames. Fortunately we had already informed the MET that this might happen and a search party managed to find her.

There were no checks carried out into the environment that she was being released into. Worse than that, we told you that this was an issue. And you ignored us. You refused to listen to us when we tried to give you the information you would need to help her. I can accept that people make mistakes, but to knowingly and intentionally refuse information, which results in someone that we care about being hurt, is unacceptable.

I have the names of everyone that has failed in the past few weeks and I will be escalating this. The NHS is a wonderful institution, however, you at the Brick Lane ward are a disgrace.

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Response from The Tower Hamlets Centre for Mental Health

Thank you for this feedback which is very concerning. Would you be able to give us a call on free phone number 0800 0131 223 so we can find out a bit more about what happened here. The we can look into the circumstances.