"No staff around on Sunday morning. Bad! 0 out..."
About: Queen Elizabeth Hospital (Greater London) Queen Elizabeth Hospital (Greater London) Greater London SE18 4QH
Posted by Anonymous
Due to have a pelvic transvaginal ultrasound as an urgent referral so very worried and nervous as it was. Arrived at the hospital 25 minutes early in order to find where I was going. No members of hospital staff were to be seen at all upon entering the main section of the hospital. I went to the place my letter told me to go to and nobody was there- it was like a ghost town so I then tried to find someone to ask- I was sent upstairs by that person and then sent back down by another- both as equally unhelpful but then the next person- one member of staff sitting behind the desk was so blunt and rude and then told me "it's obvious it is that way" - not sure how it is obvious?! Badly sign posted hospital and I have never been there before so nothing will be "obvious" to me. Absolutely appalling! This member of staff should get a disciplinary.
When I finally got to where I needed to be, again, nobody in sight and a fellow patient had to assist me! When I was finally seen the member of staff doing my transvaginal scan was quite abrupt and not very settling at all when you would think having a young 23 year old woman having to have this as the first line of diagnosis would be more friendly and understanding. Though towards the end of the time I was there they were quite friendly telling me that my doctor would be in touch if it was urgent and if I haven't heard anything in a week to get back in touch for the results and next plan of action.
I understand it is very early on a Sunday morning but the behaviour of the aforementioned people (not including the member of staff that scanned me) is unacceptable. Absolutely appalled by this hospital and I am hoping that I can be referred either during the week (maybe it will be better!) or to a completely different hospital for whatever investigations I need next!