"Disgusting service"

About: Torbay Hospital

Came here for shooting pains down my side, at 2am this morning. Not being able to breath properly

3 in front waiting thought oh great, nice and quiete and will be agreat service that NHS should deliver, instead I'm sat here for 1 hour and 5 minutes and not one person has been called through. I find that this service is disgusting, and I have just walked out of the hospital in pain, as I am not sitting in these plastic bucket seats, causing me more pain as it is

After previous dealings with this hospital after approximately 2 years ago, where I had a pushbike accident, they were great until they realised I didn't have a neck or back injury. After that I was shoved in a corridor, and then sent home 7 hours later with dried blood over my face and hands. And grit in my face which is greatly healed over with a nice mark of it in my face within the scarring, the nhs has disappointing me in the two occasions that I need it, quite frankly with the accident have left me with a low self confidence and a destroyed face! I should really pick a fight with this as I believe it should be rectified how they believe that they can get away with this I do not know.

Overall both my A&E visits within Torbay have been extremely dissatisfying. Take a step back and sort yourself out!!!!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Torbay Hospital

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to pals.sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

  • {{helpful}} of {{total()}} people think this response is helpful