"PET Scan"

About: Churchill Hospital

Arrived in good time for my scan. Receptionist very welcoming. Venflon sited and radiactive sugar injected with no problem with. On entering the scan room the bed cover had not been changed. Was unable to understand all that the technician said. Had venflon removed after scan. On getting up from the bed felt very dizzy, and whilst sitting on the chair the venflon site was noticed to be bleeding this was quickly redressed and the bleeding stopped. Just as well this happened whilst still in the scan area as once outside the controlled area, there as no one available. Information on the appointment times would have been helpful in the leaflet, as well as not travelling by public or private transport for more than one hour. My journey (one way), by train and bus took about two hours, but was not continuous, where as the bus would have taken 78 minutes each way. I enjoyed the distraction in the pre scan room of a money spider dangling above the water container!

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Responses

Response from Churchill Hospital

Thank you for your comments regarding the Radiology Department.

I am very sorry that your treatment was not at the high standard that we expect to provide.

Please be assured that your feedback will be passed onto the service managers responsible for Radiology. We would welcome the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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