"Never using again"

About: Newark Hospital

We had an awful experience here at he Minor Injuries Unit with my 4 year old daughter and an injured finger.

The Nurse was kind & caring throughout but overestimated their own / the units abilities & effectively caused more harm than good. My daughter suffered more than half an hour of uncomfortable manipulation (without pain relief) before the nurse & the doctor disagreed over the appropriate course of action (in front of us) with the final result being merely a bandage & being sent away to hope for the best.

We sought a second opinion at QMC that same evening where my daughter ended up under a general anaesthetic for surgery to repair her finger by a paediatrics plastics consultant.

Newark should have understood that they were unequipped to provide adequate care & advised us to seek treatment elsewhere. Instead they attempted a "patch" & said maybe it would all be ok.

I would not trust them for care again.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Newark Hospital

Thank you for taking the time to share your feedback. I am sorry to hear that the care received by your daughter at the Minor Injuries Unit was not to the high standards we expect, which is so disappointing.

We would welcome an opportunity to learn from your recent expeience and understand how we can improve our services. If you would like to discuss this further please contact the Patient Experience Team on 01623 672222 or email pet@sfh-tr.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful