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Above and beyond assistance

Posted By composersk86

"Above and beyond assistance"

(as the patient),

I was on holiday on Arran and forgot an important medicine. I was able to register as a temporary resident with the Brodick medical practice and see a dr that day and get a prescription for the medication I needed to be delivered to the Island the next day. The gp practice really went out their way to help.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 27/06/2016 at 17:58
Published on Care Opinion at 21:45

picture of Eunice Goodwin

Dear Graeme,

What a great service, thank you for letting us know. The staff will be delighted with your feedback I am sure. I hope you have a great holiday too, Arran is such a lovely place to visit. So aptly names 'Scotland in Miniature'.

Best wishes,

Eunice
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