"Your staff is a real asset"

About: Aberdeen Maternity Hospital / Obstetrics (Maternity care)

(as the patient),

I was admitted to AMH to be induced after failing to progress. During my four day stay in Westburn, Labour and Summerfield ward I received exceptionally good care from the staff on the ward.

In particular I would like to commend the following staff members

-Westburn ward staff nurse Emma stayed 3 hours late to be able to provide essential care to patients, despite her being on her 6th (! ) consecutive 12 hour shift. Even though she must have been tired she was delightful and professional.

- In Labour ward my midwives Shirley and Carla helped me through the most difficult thing I have done and kept me and my husband calm throughout all the complications that arose. Their encouragement, friendly chatter and laughter kept me going while their incredible professional skills kept me and my baby safe.

-The theatre staff (who's names I do not remember ) including the consultant and reg Sarah x2! and the lovely South African anesthetist reg. who worked efficiently and effectively to deliver my son safely . They took the time in the wee hours in the morning to talk to me to keep me calm and distract me from the doom scenarios in my head.

-The Summerfield ward nursery nurse Julie, who does her job with such passion and care for her 'little chicks', Claire who took the time in the middle of her night shift to help me to breastfeed and the nurse (her name escapes me! ) who ensured I was able to be discharged with short notice.

This list is not exhaustive, and I would like to extend my thanks to all the staff at AMH that work tirelessly, under significant staff shortages, finite resources and circumstantial pressures. I observed compassion, passion for their jobs and professional excellence! Your staff is a real asset to NHS Grampian.

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Responses

Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear Leesha86

Congratulations to you and your husband on the birth of you son! Well done to you both!

We are all very grateful to receive your kind words and positive feedback about the care in Aberdeen Maternity Hospital. You mention many staff by name and this not only demonstrates the impact they individually had on your experience but also how important the whole team is in delivering excellence in care. You also mention passion and compassion, a winning combination for any health care professional or any healthcare team. Staff feel privileged to be a part of such an important time in new parents’ lives and are proud to demonstrate such excellence in care as you describe. I hope that other expectant families reading this gain trust and assurance of the standards of care to we achieve and that your story inspires staff to continue to do the fabulous job that they do very day.

Many thanks for sharing your story and good luck with your wee boy! We really appreciate you taking the time to post your feedback.

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